Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixu6gu0fA_l@fiIFtg=ysrU.muni_VxIG8q3E.cz
(4346, 4348) - Unix stations/servers/services and network -
winYNmDBXHRo@fizBicUwx3f.muniYJBnSVWsd.cz
(4644) - windows stations and servers, licensed software -
wifiY227fW=Si@fiGjdNY0U2b.muni6-thbIORY.cz
(4348, 4346) - wireless network -
webmasterFuFGJPA3s@fiDMqnSpmVS.muniBw1gA-xpu.cz
(4346, 4348) - faculty websites -
gitlabOypXK=r-1@fipxcUfktNj.muniHwP65JQ8M.cz
(4346, 4348) - GitLab FI -
avtQ8SEve16p@fi2vQ5uRDNu.muniw6WDqMWDY.cz
(6183, 7150) - audio-video technology -
tech_8DlOxFHW@fiXN85ZI1Xr.munikTaAWTC0Z.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budKeXGR81KA@fiQNhJuBwVY.muniCNbvYUzpJ.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceG1m-M6QwJ@firGOzURELP.muniEINyM4BSD.cz
(1810, 8962) - reception staff -
uklidRIsbnq1R-@fiFmSwHNBIH.muniJWb3FyJ8k.cz
(6095) - cleaning service -
video9yKDahokU@fizWeX=h2=-.muniaU-J2wNKN.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixPi-Ky20Tv@fiD=xhCgcgr.muniIIeVVgThf.cz
, and
winnjojxblHN@fi3N4niy=JC.muniILKWG3MQ0.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app