Service Science, Management, and Engineering

Guarantor: doc. RNDr. Vlastislav Dohnal, Ph.D.

The discipline connects informatics profession with multidisciplinary view of domains, which help offer information service and service based on utilization of information technology, namely knowledge intensive service. Currently, we can witness the shift from the classical product-oriented paradigm in economy to a new service-oriented paradigm. This is recognized to be very important in business practice. So, this discipline is intended for students who would like to extend their informatics knowledge obtained on the bachelor level in the area of managerial skills, service economy understanding, and the deep insight into informatics fundamentals of service system construction and service systems operation.

Graduates of this program will have basic knowledge of management, selected parts of economy, namely of marketing, practical skills in selected parts from psychology, sociology, and law, and deep knowledge of informatics disciplines which are connected to service provision, service system design, service system construction and operation and service system evolutionary development. Graduates can analyze problems of IT design from a broader perspective to establish the process of value creation based on win-win strategy for customer and IT provider.

This discipline offers students knowledge of management, marketing, law, presentation skills, conceptual modeling, project, program, and portfolio management. The emphasis will be put on aspects of service economy understanding and value co-creation between service customer and service provider. For that reason students have to work on real service-oriented projects in practice during their master study program. These projects are developed and executed by business partner organizations that are contracted by the faculty for this purpose. Business partners support the training of their possible future employees to be useful in practical situations, in this way. The results of Interim Project can also be a starting point for student ́s master thesis assignment.

The Interim Project can be done twofold. Firstly, PA180 Interim Project I + II represents one-semester Interim Project, i.e. 4 days a week for 5 months at a business partner. Secondly, PA185 Interim Project I and PA186 Interim Project II represent two-semester Interim Project, i.e. 2 or 3 days a week for 10 months at a business partner. In both the ways the student obtains 16 ECTS credits in total.

Requirements

• Obtain at least 120 credits.
• Complete all mandatory and mandatory elective courses with the prescribed completition.
• Defend a master thesis (course SOBHA, see instructions).

Mandatory courses

• PA116 Domain Understanding and Modeling (4+2 kr.)
• PA152 Efektivní využívání databázových systémů (2+2 kr.)
• PA179 Project Management (2+2 kr.)
• PA181 Services - Systems, Modeling and Execution (3+1 kr.)
• PA194 Introduction to Service Science (2+2 kr.)
• PV203 IT Services Management (2+2 kr.)
• PV206 Communication and Soft Skills (5+2 kr.)
• PV207 Business Process Management (3+2 kr.)

Mandatory elective courses

• one of the following options:
  • PA180 Interim Project I+II (15+1 kr.)
  • PA185 Interim Project I (8 kr.) and PA186 Interim Project II (7+1 kr.)
• at least 1 of the following (Programming):
  • PA036 Projekt z databázových systémů (2 kr.)
  • PA165 Vývoj programových systémů v jazyce Java (4+2 kr.)
  • PV229 Multimedia Similarity Searching in Practice (2 kr.)
  • PV239 Vývoj aplikací pro mobilní platformy (4+1 kr.)
  • PV247 Moderní vývoj uživatelských rozhraní (4 kr.)
  • PV248 Kurz jazyka Python (2+1 kr.)
  • PV249 Vývoj v jazyce Ruby (4+1 kr.)
• at least 1 of the following (Computer networks):
  • PA151 Soudobé počítačové sítě (2+2 kr.)
  • PA159 Počítačové sítě a jejich aplikace I (2+2 kr.)
  • PA191 Advanced Computer Networking (2+2 kr.)
• at least 1 of the following (Computer security and cryptography):
  • IV054 Coding, Cryptography and Cryptographic Protocols (5+2 kr.)
  • PA018 Advanced Topics in Information Technology Security (4+2 kr.)
  • PV017 Řízení informační bezpečnosti (2+2 kr.)
  • PV079 Applied Cryptography (3+2 kr.)
  • PV157 Autentizace a řízení přístupu (2+2 kr.)
• at least 1 of the following (Information technology):
  • PA017 Softwarové inženýrství II (2+2 kr.)
  • PA053 Distribuované systémy a middleware (2+2 kr.)
  • PA103 Objektové metody návrhu informačních systémů (2+2 kr.)
  • PA150 Principy operačních systémů (2+2 kr.)
  • PA195 NoSQL Databases (3+1 kr.)
  • PA200 Cloud Computing (2+1 kr.)
  • PV045 Management informačního systému (2+2 kr.)
  • PV217 Service Oriented Architecture (2+1 kr.)
  • PV250 Marketing Information Systems (3+1 kr.)
  • PV258 Software Requirements Engineering (2+2 kr.)
  • PV260 Software Quality (4+1 kr.)
• at least 1 of the following (Economy fundamentals):
  • ESF:BPV_ZVFS Základy veřejných financí a veřejné správy (8 kr.)
  • PV028 Aplikační informační systémy (2+1 kr.)
  • PV118 Informační politika a státní informační systém ČR (2+2 kr.)
  • PV241 Podnik a finanční řízení (2+2 kr.)
• at least 1 of the following (Management):
  • PA182 Managing in Reality (2+1 kr.)
  • PV214 IT service management vycházející z ITIL (2+2 kr.)
  • PV215 Management by Competencies (3+2 kr.)
  • PV237 Strategy and Leadership (2+1 kr.)
• at least 1 of the following (Marketing):
  • PV216 Marketing Strategy in Service Business (3+2 kr.)
  • PV240 Základy marketingu služeb (3+2 kr.)
• at least 1 of the following (Soft and other skills):
  • ESF:MPV_RKMD Rozvoj komunikačních a manažerských dovedností (4 kr.)
  • ESF:MPV_COMA Communication and Managerial Skills Training (4 kr.)
  • ESF:MPP_CEIT České a evropské právo informačních technologií (4 kr.)
  • PV236 Time Management and Effectiveness (2+1 kr.)
  • PV209 Person Centered Communication (3+1 kr.)
  • IV064 Informační společnost (2+2 kr.)
  • IV057 Seminář k informační společnosti (2+1 kr.)
  • PV242 Inovace a podnikání (3+1 kr.)
  • PV263 Intercultural Management (1+1 kr.)

Recommended study plan

1. semester

• Mandatory elective course - Computer networks (e.g. PA191 Advanced Computer Networking (2+2 kr.))
• Mandatory elective course - Information technology (e.g. PV217 Service Oriented Architecture (2+1 kr.))
• Mandatory elective course - Programming (e.g., PA165 Vývoj programových systémů v jazyce Java (4+2 kr.))
• PA116 Domain Understanding and Modeling (4+2 kr.)
• PA194 Introduction to Service Science (2+2 kr.)
• PV206 Communication and Soft Skills (5+2 kr.)

2. semester

• Another elective course (e.g., PV202 Laboratoř servisních systémů (2 kr.))
• Mandatory elective course - Economy fundamentals (e.g., PV241 Podnik a finanční řízení (2+2 kr.))
• Mandatory elective course - Information technology (e.g., PA200 Cloud Computing (2+1 kr.))
• Mandatory elective course - Management (e.g., PV215 Management by Competencies (3+2 kr.))
• PA152 Efektivní využívání databázových systémů (2+2 kr.)
• PA179 Project Management (2+2 kr.)
• PA181 Services - Systems, Modeling and Execution (3+1 kr.)
• PV203 IT Services Management (2+2 kr.)

3. semester

• Mandatory elective course - Computer security and cryptography (e.g., PV079 Applied Cryptography (3+2 kr.))
• PA180 Interim Project I+II (15+1 kr.)
• SDIPR Diplomová práce (10 kr.)

4. semester

• Mandatory elective course - Marketing (e.g., PV216 Marketing Strategy in Service Business (3+2 kr.))
• Mandatory elective course - Soft and other skills (e.g., PV209 Person Centered Communication (3+1 kr.))
• Other elective courses of 6 cr. in total
• PV207 Business Process Management (3+2 kr.)
• SDIPR Diplomová práce (10 kr.)