Machine-translated page for increased accessibility for English questioners.
Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixTcO1DO_Kw@fikVg_0AN1H.muni=cj4aSOlH.cz(4346, 4348) - Unix stations/servers/services and network -
winBFJBms_VR@fi8xF_8jsWM.muniSQPmDc1R8.cz(4644) - windows stations and servers, licensed software -
wifit-DqbqH9i@fiEvNnJjx_H.muniNvcXnf5Cp.cz(4348, 4346) - wireless network -
webmasterhDLI_Fpq8@fizOEPxgM1O.muni2rrU9-aRf.cz(4346, 4348) - faculty websites -
gitlabmBp-x8ckY@fiQXx4zoc4W.muniYXjcuh21o.cz(4346, 4348) - GitLab FI -
avtRPJvuLHhI@fiLKzjF82h0.muniX4XR_zB9E.cz(6183, 7150) - audio-video technology -
techuI_9zazNy@fi4_sGt4Rab.muniByj5YkKuI.cz(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budwUqBmY6a3@fiaa3KSRj6A.muni0sDs3xhK1.cz(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepceIwBTEWkSs@fil2A4FYk5t.muniAwEJfEXyF.cz(1810, 8962) - reception staff -
uklid2DEi3jeFU@figD9Xi_uwk.muni7lS_mRVAE.cz(6095) - cleaning service -
videoMao1ZS3kJ@fi_sO-0G4i4.muniH4-nJSn7b.cz(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixUdS-d-BRY@fioMc7H9N3k.muniBFwAENgvk.cz, and
winDkNe7PMnS@fitZHdBc7lM.muniC2c=KThi-.cz (or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app