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Technical contacts

Email addresses and phone numbers

There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:

  • unix@fi.muni.cz (4346, 4348) - Unix stations/servers/services and network
  • win@fi.muni.cz (4644) - windows stations and servers, licensed software
  • wifi@fi.muni.cz (4348, 4346) - wireless network
  • webmaster@fi.muni.cz (4346, 4348) - faculty websites
  • gitlab@fi.muni.cz (4346, 4348) - GitLab FI
  • avt@fi.muni.cz (6183, 7150) - audio-video technology
  • tech@fi.muni.cz (4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies
  • bud@fi.muni.cz (1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.)
  • recepce@fi.muni.cz (1810, 8962) - reception staff
  • uklid@fi.muni.cz (6095) - cleaning service
  • video@fi.muni.cz (6183, 7150) - recording of classes

Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.

In case of problems with the operation of shared devices (e.g., network printers), please write to both unix@fi.muni.cz, and win@fi.muni.cz (or as you see fit). You can check the presence of a major problem with IT services in the FI service status report (we are automatically notified of problems reported here).

Netiketa

  • Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
  • Use Reply All - The same reasons as above apply.

Discussion forums

You can also use the discussion forums in the MU IS to report problems and send suggestions:

Other contact addresses